Parksy Privacy Policy

Parking Made Easy Pty Ltd (Parksy) is committed to protecting the privacy rights of all individuals with whom it deals. This Privacy Policy explains what personal information we collect, how it is used, how it may be shared, and our commitment to protecting its security. This policy applies to all users of the Parksy website, mobile applications, platform, and related services.

Information Collected

We collect information from the Join, List, and Account areas of the website and mobile apps. The types of personal information that may be collected include: name, address and location details, email address, telephone number, payment and billing details (processed by third-party payment providers), booking and listing details, communications with other users, and feedback, reviews, and opinions about other users or our services. We may also collect technical and usage information such as IP address, device type, browser, pages visited, referral sources, approximate location (from IP or device GPS where you have granted permission), and push notification tokens. When you use voice search or talk to Parksy AI by voice or video, we also collect your voice audio, which is streamed to our speech and AI providers to answer you (see AI Chat below).

Social Sign-In (Google, Microsoft, Apple, Facebook, Yahoo)

Where you choose to sign in to Parksy using a third-party identity provider such as Google, Microsoft, Apple, Facebook, or Yahoo, we receive limited profile information from that provider, typically your name, email address, a profile image, and a unique identifier. We use this information solely to create or access your Parksy account. We do not receive your password from the identity provider, and we do not post to, or read from, your social account beyond what is strictly required for sign-in. On mobile devices, Parksy uses the operating system's native authentication services (Android Credential Manager and Apple Sign in with Apple) where available, which authenticate you on-device without exposing your credentials to Parksy or to a web browser. Where you sign in with Apple and choose to hide your email address, we receive a private relay address provided by Apple, which we treat as your account identifier without attempting to resolve it to your underlying email.

Contact Import & Find Friends

Parksy's "Find Friends" feature allows you to discover other Parksy members you already know. You may import contacts from four sources: (1) your phone's address book (in the iOS and Android apps), (2) Google Contacts, (3) Microsoft Outlook Contacts, and (4) Yahoo Contacts. Contact import is always explicitly initiated by you and requires your consent. We request only read access to contacts, and only for the duration of the import.

When you import contacts, email addresses and phone numbers are normalised and converted into cryptographic hashes (HMAC-SHA-256) on our servers before being stored. The hashes (protected codes) allow us to match your contacts against existing Parksy members. For matching we keep only these codes, not the raw email addresses or phone numbers from your contact list. If you choose to invite a friend who is not yet a member, we keep that friend's email address to send the invite and up to 2 reminders. Contact names are not used for matching and are not retained in our systems. You can delete imported contact data at any time by deleting your Parksy account or by contacting us.

For OAuth-based contact imports (Google, Microsoft, Yahoo), access tokens are used only to fetch your contact list at the moment of import and are discarded immediately afterwards. We do not maintain ongoing access to your Google, Microsoft, or Yahoo account.

Connected accounts and sending email for you

If you choose, you can connect your Gmail account so Parksy can send emails from your own address. We use this for one thing today: Friend Finder invites to friends you tick one by one. Later, VIP members will also be able to send emails to parking providers that they read and approve before they are sent.

What we ask for. Permission to send email as you (Google calls this "Send email on your behalf", scope gmail.send). We do not ask for, and cannot get, permission to read, search, delete or organise your email. Parksy never sees your inbox.

When we ask. Only the first time you choose to send something from your own Gmail, never when you sign in. Signing in with Google gives us your name and email address only. Before Google's permission screen appears, Parksy shows you what the permission is for and how to turn it off.

You approve every message. Before anything is sent, you see the exact email: who it goes to, the subject and the full text. Nothing is sent until you tap Send, and each friend gets their own email. Parksy never sends follow-up or reminder emails from your address.

What we store. An encrypted access key from Google, the address you send from, and a list of emails sent for you (date, recipient and subject). The access key is encrypted with a separate key that is not stored in our database. We never store the text of the emails.

How long. The access key is kept until you disconnect or delete your account. The list of emails sent for you is kept for 1 year, then deleted. We keep anonymous daily totals (for example, "12 invites sent by Gmail today") with no names or addresses.

How to stop. Account > Connected accounts > Gmail > Disconnect. We delete the key immediately and ask Google to cancel it. You can also remove Parksy at any time at myaccount.google.com/permissions.

Who sees it. No Parksy staff read your emails or your list of recipients. Emails go through Google only because you asked us to send them.

Contacts from Google (Friend Finder)

When you use Friend Finder, you can let Parksy read your Google contacts (Google calls this "See and download your contacts", scope contacts.readonly). We ask at that moment, not when you sign in, and we read your contacts once, while you use Friend Finder. We do not keep ongoing access to your contacts.

We turn each email address into a protected code on our server and keep only the codes, so we can show you which friends already use Parksy. We do not keep your address book. We never email your contacts unless you tick them and tap Send, and we never use your contacts for ads. You can delete the codes at any time: Account > Connected accounts > Delete imported contacts.

Limited Use of Google user data

Parksy's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The use of information received from Google Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

In plain words, data we receive from Google (your contacts during Friend Finder, your email address, and the emails you send through Parksy):

• is used only to provide the Friend Finder and send-from-your-Gmail features you asked for;
• is never used for advertising, and never sold;
• is never transferred to anyone else, except as needed to provide these features, to comply with the law, or as part of a merger or acquisition with your data protected in the same way;
• is never read by people at Parksy, unless you ask us to for support, it is needed for security or to comply with the law;
• is never used to create, train or improve AI or machine learning models, including Parksy's own.

We apply the same rules to data from Microsoft if you connect an Outlook account.

Mobile Application & Device Permissions

The Parksy mobile apps for iOS and Android may request the following device permissions, each of which you can grant or deny at the time of use: access to contacts on iOS and Android (for Find Friends, as described above); access to approximate or precise location (to show nearby parking and to save where you parked); access to the camera (to photograph parking signs, parking fines, your parked car, parking space listings and car accident scenes); access to your photo library (to upload the same kinds of photos); access to the microphone (for voice search and for AI voice and video chat); and permission to send notifications and, on Android, to schedule exact alarms, so the parking timer can remind you before your time runs out. All permissions are optional and the app will continue to function without them, though some features may be limited.

In the iOS and Android apps, advertising pixels and your device's advertising ID (the IDFA on iOS or the Android advertising ID) are used only after you allow tracking. On iOS we ask with Apple's App Tracking Transparency prompt, and on Android with a one-time in-app "Allow tracking?" prompt. Until you allow tracking, and if you choose not to be tracked, the apps do not load advertising pixels and do not use your advertising ID for advertising. On iOS you can change your choice at any time in Settings > Privacy & Security > Tracking. On Android you can reset or delete your advertising ID in your device settings, and clearing the Parksy app's storage shows the prompt again.

The Parksy Android app uses Google Play Integrity to verify that requests come from a genuine, unmodified installation of the app. This check returns only a verdict (genuine / not genuine) and does not transmit personal data about your device.

Text (SMS) Reminders

If you turn on text reminders in your account, we collect your mobile number, check that it is yours with a one-time code we text to it, and keep a record of when you agreed. We use the number only to send the parking reminders you choose, such as a warning before your parking timer runs out. Text reminders are optional, and every text starts with "Parksy:" so you know who it is from.

• To stop: reply STOP to any text, or turn text reminders off in your account at any time. Reply HELP for help.
• Costs: message and data rates from your mobile carrier may apply.
• No selling, no marketing: we do not sell your mobile number, and we do not use it for marketing unless you give separate consent.

Free Tools & Parking Data

Parksy offers free tools including the parking sign scanner, the fine appeal calculator, find my parked car, the car accident report and the parking finder. When you use these tools, the content you submit and the results generated are stored securely and privately on our servers, whether or not you have an account. This includes:

• Sign scanner: photos of parking signs and the parking rules we decode from them.
• Fine appeal calculator: photos of your parking fine (which may show details such as your vehicle registration, name and address), the information we read from them, your answers, and the generated appeal letter.
• Find my parked car: saved parking locations (GPS coordinates), notes and photos.
• Parking finder: the location you search from or select.
• Car accident report: incident details, photos, the location of the incident and the generated PDF report. A report can include details about other people involved, such as vehicle number plates, driver licence numbers, insurer details and the names and contact details of witnesses. We store these details to produce your report PDF and keep it available to you.
• Value My Space: if you are signed in, each space valuation you work out (the area you enter, the parking type, secure access and the price estimate shown to you) is saved to your account so you can compare them later. If you are not signed in, your valuation is not saved.

We use this information to operate the tools, to improve their accuracy and Parksy AI, and to build aggregated parking data such as better parking-rule coverage and demand insights. It is never published with identifying details, never sold, and never shared with parking authorities or fine issuers. Anything we share with others is anonymised or aggregated. How long we keep tool uploads, and how they may be used to improve Parksy AI, is set out in How Long We Keep Your Information below. Signed-in members can view and delete the records saved to their account on each tool page and at My History in their account. Free members see their last 10 records for each tool and VIP members their last 100. Older records, and records removed from view with Clear All, are hidden rather than deleted and are kept for the periods in How Long We Keep Your Information below. Anyone can request deletion of their tool data at any time using the contact details below.

AI Chat (Text, Voice and Video)

Before your first chat, whether you type, speak or start a video chat, we tell you that Parksy AI uses trusted AI providers to answer you, that what you type or say is sent to them and that your chats are saved, and we ask you to continue. When you chat with Parksy AI, we save a text transcript of your questions and the AI's answers. We do this for everyone who uses the chat, including visitors who are not signed in, to provide the service, to prevent fraud and misuse, and to improve our answers.

When you speak to Parksy AI, your audio is streamed to our AI and speech providers to answer you. Parksy keeps only the text transcript. These providers may keep audio for a short time for abuse monitoring under their own terms. The providers are:

• Voice input in the chat: the speech recognition service built into your device or browser (for example Apple or Google speech services), which turns what you say into text.
• Spoken replies: ElevenLabs, which receives the text of the answer (not your voice) and returns it as audio.
• Video chat (Meet Daniel): LiveAvatar, which streams the video and audio of the conversation over LiveKit, turns what you say into text and speaks the answers with an ElevenLabs voice.
• Answers: OpenAI and Anthropic, which receive the text of your questions and of the conversation so far in order to write each answer.

Transcripts of your text, voice and video chats are saved to your account. Signed-in members can view, export and clear their saved chats at any time at AI & privacy in their account. Clearing anonymises the chats, removing the link to your account. Transcripts are kept for 3 years and then anonymised. To help our AI assistant remember your earlier questions, we keep a short summary of your chats with your account. You can delete it any time in AI & privacy.

Every AI answer has a Report link, and the video chat has a Report this conversation button. If you report an answer, we keep the answer, your question and your note for up to 1 year so that we can review it and improve Parksy AI.

AI Assistants

If you use Parksy inside an AI assistant such as ChatGPT or Claude, the assistant sends Parksy only what it needs to answer, such as a place name, coordinates or the answers to fine appeal questions. Parksy does not receive your chat history or identity from the assistant. We keep a technical log of which tool was used, the country and the timing for 30 days, without the words you typed. Your use of the assistant itself is covered by that provider's privacy policy.

Use of Information

Parksy's primary purpose for collecting personal information is to facilitate the discovery, listing, and use of car parking spaces between users. We may use your information to: enable communication between drivers and parking providers, process registrations, listings, and payments, respond to enquiries and support requests, improve and optimise the website and user experience, send service-related communications, send marketing or promotional communications (where permitted by law), and deliver push notifications and text (SMS) reminders where you have opted in. Marketing communications will always include an option to opt out. Users may also opt out at any time by contacting us at hi@parksy.com or via account settings. We may use non-personally identifiable information in aggregate form to analyse trends and improve our services.

Shared Information

Personal information is used for internal purposes unless otherwise stated. We may share information with: other users, where necessary to facilitate parking arrangements; payment processors to securely process transactions; Apple and Google Play, which process in-app purchases in the iOS and Android apps, and RevenueCat, which manages those subscriptions for us (we receive your subscription status and an app user ID, never your card details); technology and hosting providers who assist in operating the platform; the text message provider that delivers the text reminders you turn on; AI providers that answer your AI chats (OpenAI, Anthropic, ElevenLabs and LiveAvatar, see AI Chat above); Sentry, which helps us find and fix crashes and errors; identity providers (Google, Microsoft, Apple, Facebook, Yahoo) for the purposes of authenticating your sign-in; analytics and marketing providers, including hashed email addresses of members shared with Google Ads and Meta for ad matching and measurement (see Cookies, Analytics & Tracking below); and regulators or authorities where required by law. All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties. Where the website or app links to third-party websites, Parksy is not responsible for the privacy practices of those sites. Users should review the privacy policies of any third-party websites they visit.

Cookies, Analytics & Tracking Technologies

Parksy uses cookies and similar technologies to improve website functionality, performance, and marketing effectiveness. These may include: essential cookies required for core website functionality; analytics cookies such as Google Analytics 4 (GA4) to understand user behaviour and improve services; and advertising and remarketing cookies such as Meta (Facebook) Pixel, Google Ads, and other platforms to deliver relevant advertising and measure campaign effectiveness. These tools may collect information such as pages visited, actions taken, IP address, device type, and approximate location. Users can control or disable cookies through their browser settings. Disabling cookies may affect website functionality.

We use Sentry to find and fix crashes and errors on the website and in the iOS and Android apps. Sentry receives technical details such as the error, the page or screen, your device, operating system, browser and app version and, when you are signed in, a coded identifier that only Parksy can link back to your account. We do not send Sentry your name, email address or IP address, and we remove web addresses' query details and any email addresses that appear in error messages before they are sent.

In the iOS and Android apps we also use Google Firebase Analytics to understand how the apps are used. Firebase runs with Google Consent Mode: analytics storage follows your cookie choices, and advertising storage, ad user data and ad personalisation stay off unless you allow tracking in the app.

In the apps, advertising pixels such as the Meta Pixel and Google Ads, and your advertising ID (the IDFA on iOS or the Android advertising ID) are used only after you allow tracking through the iOS App Tracking Transparency prompt or the Android in-app "Allow tracking?" prompt, and never if you choose not to be tracked.

For members, we share hashed email addresses with Google Ads and Meta for ad matching and measurement. A hashed email address is a one-way code: Google and Meta can only match it to people who already use their services with the same email address. We leave out members who have unsubscribed from our marketing emails, opted out of marketing, or chosen not to be tracked in the app. In the United Kingdom, Ireland, the European Economic Area, Switzerland and India, we include members only if they have ticked the box to receive marketing from us. When you delete your account or opt out, we remove your code from these lists at the next daily update.

Cookie Declaration

GDPR, CCPA & Australian Privacy Act Compliance

Parksy complies with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA/CPRA). Depending on your location, you may have rights including: the right to access personal information we hold about you; the right to correct inaccurate information; the right to request deletion of your personal information; the right to restrict or object to certain processing; the right to data portability (GDPR); and the right to opt out of the sale or sharing of personal information (CCPA/CPRA). Parksy does not sell personal information. To exercise any of these rights, please contact us at hi@parksy.com. We may need to verify your identity before processing your request.

International Data Transfers

Parksy may store or process personal information using cloud or service providers located outside your country of residence, including in the United States, the European Union, and Australia. Where this occurs, reasonable steps are taken to ensure appropriate safeguards are in place in accordance with applicable privacy laws, including Standard Contractual Clauses where required under GDPR.

Security Commitment

Parksy takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely, access is restricted to authorised personnel only, and imported contact details used for matching are stored only in cryptographically hashed form.

Account Deletion

You can delete your Parksy account and associated personal information at any time: (a) in the iOS or Android app, sign in, tap Account, open Account & security and tap Delete my account; (b) on the website, sign in and go to www.parksy.com/account/delete; or (c) email hi@parksy.com from the email address on your account and ask us to delete it. Step-by-step instructions are also at www.parksy.com/delete-account. When you delete your account, we remove your profile, contact import hashes, push notification tokens, notification preferences, drip mailing subscriptions, saved locations, attribution events, WhatsApp contact records, referral history, active sessions across all devices, and any native app credential state associated with your account. Parking listings you have created may be reassigned to an anonymous account so that active bookings by other users are not disrupted; the listings themselves no longer contain your personal information. Some information is kept after deletion without your name or contact details: saved AI chat transcripts are anonymised, which removes the link to your account; purchase, invoice, subscription and refund records are kept for 7 years for tax and accounting; server logs and daily backups that may still hold your details are replaced within 30 days, and monthly off-site backups within 1 year; anonymised statistics that cannot identify you may be kept indefinitely.

When you delete your account, we also cancel any Gmail access with Google and delete the list of emails sent for you.

How Long We Keep Your Information

We keep personal information only for as long as we need it, using five simple time limits: 30 days, 1 year, 3 years, 7 years, and anonymised forever. We never keep personal information for more than 7 years, unless the law requires it. The table below lists each kind of information. When a time limit ends, we delete the information or anonymise it so that it can no longer identify you.

Tool uploads and Parksy AI. Sign scanner photos, parking fine photos, appeal letters, find my car photos and the AI answers from these tools that were uploaded before 27 September 2026 keep the promise made at the time: we keep them for up to 24 months from upload and then delete or anonymise them. Uploads from 27 September 2026 onwards are kept for up to 7 years and may be used to improve Parksy AI and our tools. After that we keep them only in anonymised form, with number plates and faces blurred and names, addresses, reference numbers and account links removed. In the United Kingdom and Ireland, we use only anonymised information to train Parksy AI unless you tell us otherwise. Everywhere else, members can opt out of their uploads and chats being used to improve Parksy AI at AI & privacy in their account, or by emailing hi@parksy.com, and we will leave them out from then on. We never use information from your Google account (such as Gmail or Google Contacts), contacts you import, messages between members, payment details, or the details of other people in car accident reports to train AI.

Anonymised forever. Before anything is anonymised we remove names, contact details, account links and precise locations, and we blur number plates and faces in photos. We may keep and use anonymised information and totals indefinitely, for example to improve Parksy and Parksy AI and to produce parking insights such as demand and prices by suburb and hour. We only share such insights as totals for groups of at least 10 people, never as individual trips or locations. We will not try to re-identify anonymised information, and anyone we share it with must agree not to try either.

Other rules. Imported contact codes are deleted when you delete your account. Sign-in and contact-import access tokens from Google, Microsoft, Apple, Facebook and Yahoo are discarded immediately after use and are never retained. When you delete your account, we delete or anonymise your personal information within 30 days, except records we must keep by law, such as payment records. Deleted information can remain in our encrypted backups for up to 1 year before the backups themselves are deleted.

Children's Privacy

Parksy is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hi@parksy.com and we will take steps to delete it.

Changes to This Policy

Parksy may update this Privacy Policy from time to time. Any changes will take effect immediately upon being published on the website. Continued use of the website or mobile app constitutes acceptance of the updated policy. This policy was last updated on 1 October 2026.

Contact Us

If you have any questions, requests, or complaints regarding privacy, please contact us by email at hi@parksy.com or SMS +61 413 118 049. ABN: 11 154 927 796.

Postal Address: Parking Made Easy Pty Ltd (Parksy®), PO Box 289, Panania, NSW 2213, Australia. You can also send privacy questions, requests or complaints to us in writing at this address.

This privacy policy is published at https://www.parksy.com/parksy-privacy-policy. The most current version is always available at that URL.