Contact Parksy
Support led by
Daniel Battaglia, Founder & CEO, Parksy
Find an answer in our Help and FAQs, ask Parksy AI by text or voice at any time of day, or send a message to a real person. We reply within 24 hours, usually much sooner.
The Fastest Way to Get Help
Read the Answer Now
Most questions about finding, renting and listing parking are already answered, with no waiting.
Ask Parksy AI, 24/7
Chat by text or voice, day or night. Open it from the Help tab in the bar at the bottom of the screen, or tap the mic in the search box to ask out loud.
Text or Voice: Which to Use
Text Chat
Best for quick questions, finding spaces near you and answers with links you can tap or keep for later.
Voice Chat
Best when typing is awkward, like walking back to your car with your hands full. Ask out loud and hear the answer.
How It Works
Ask Your Question
Type or speak. Ask about parking near you, a listing, your account or VIP.
Parksy AI Answers
It answers from Parksy's guides and, when you're signed in, your account, so answers fit your plan.
Report a Wrong Answer
Tap Report under any answer that looks wrong. Every report goes to the Parksy team.
Saved, and a Person Can Follow Up
Chats are saved to your account as text (see AI & privacy), and a real person can follow up.
Why AI Chat Has Limits
Every AI answer costs Parksy money to run. Voice uses far more bandwidth, processing power and speed than text, so it uses your allowance faster. Limits keep the chat free for everyone, and VIP members get much more.
| AI chat | Visitor (no account) | Free account | VIP member |
|---|---|---|---|
| AI credits | 10 a week | 100 a month | 1,000 a month (10 times free) |
| Text and voice chat | Yes | Yes | Yes |
| Sign Scanner and AI Appeal Writer | 3 credits a scan, 5 a letter (letter preview; full letter with a free account) | 3 credits a scan, 5 a letter | 3 credits a scan, 5 a letter |
| Text answers after credits run out | No | 3 a day | 10 a day |
Member credits refresh on the 1st of each month. See what you have left on AI & privacy, or see VIP.
The Benefits of Direct Contact
Parksy is a self-service website: you contact the parking provider on a listing yourself. That works in your favour.
- No markups or commissions. You pay the parking provider's own price.
- Answers from the source. Ask exactly what you need and get correct answers straight away.
- Room to negotiate. Agree prices and terms that suit you, like a monthly rate or a shuttle when you book.
- Real connections. Build relationships with neighbours and friends of friends, in a community of people who value their time and want to live better.
Coming to VIP: AI agents that act for you. They'll email, call and message parking providers to check and confirm details for you. We're rolling this out to VIP members in stages.
Chat With a Person
Fill out the form below, or tap the Help tab in the bar at the bottom of the screen to chat with us on WhatsApp, Messenger or SMS, or email us in one tap. Replies are within 24 hours, usually much sooner for VIP members.
Follow Parksy
Frequently Asked Questions
Is the Parksy AI Chat Free?
Yes. Text and voice chat with Parksy AI are free to use up to an allowance of AI credits. A free account gets 100 credits a month and VIP members get 1,000 a month. Visitors without an account get 10 credits a week.
Why Is There a Limit on AI Chat?
Every AI answer costs Parksy money to run. Voice needs far more bandwidth, processing power and speed than text, so it uses your allowance faster. Limits keep the chat free and fast for everyone, and VIP members get 10 times the credits of a free account.
What Happens When My AI Credits Run Out?
Member credits refresh on the 1st of each month, and visitor credits each Monday. Until then, free accounts still get 3 text answers a day and VIP members 10. You can also reach a real person any time through the form on this page, WhatsApp, Messenger, SMS or email.
Is My Chat Saved?
Yes. When you are signed in, each question and answer is saved to your account as text, including what was said in voice chats. We do not keep audio recordings. You can delete your chat history at any time: log in, open My Account, go to AI & privacy and tap Clear history. You can also view or export your chats there.
Can I Chat With a Real Person?
Yes. Send a message with the form on this page, or tap the help bubble at the bottom right of the screen (the Help tab in the Parksy app) to message us on WhatsApp, Messenger or SMS, or to email us. A person from the Parksy team reads every message. We do not offer phone support.
How Fast Do You Reply?
We reply within 24 hours, usually much sooner. VIP members also get a real person to help with next steps when they are fined, towed, clamped or cannot find their car. For an instant answer, ask Parksy AI, which is available 24/7.
Do You Contact Parking Providers for Me?
No. Parksy is a self-service website, so you contact the parking provider directly, using the contact button or phone number on the listing. That works in your favour: there are no markups or commissions, you can ask exactly what you need and get correct answers straight from the source, and you can negotiate prices and terms, like a monthly rate or a shuttle when you book. You also build relationships with neighbours and friends of friends, as part of a community of people who value their time and want to live better.
What If an AI Answer Is Wrong?
Tap Report under the answer and tell us what is wrong. Every report is sent to the Parksy team, and a real person can follow up with you if needed.
Parksy® is a business name of Parking Made Easy Pty Ltd ABN: 11 154 927 796.
Postal Address: Parking Made Easy Pty Ltd (Parksy®), Level 3, 478 George Street, Sydney NSW 2000, Australia.