Setting clear and simple community guidelines helps create a positive and trustworthy space on a sharing platform. These guidelines set expectations, protect members, and encourage responsible behaviour. They apply to everyone who searches, lists, messages or reviews on Parksy.
Respect and Inclusivity
Show respect, kindness, and understanding to all users. Avoid using harmful language or behaviour based on race, gender, ethnicity, religion, sexual orientation, or other personal traits.
Honesty and Transparency
Be truthful and accurate in all listings, profiles, and interactions. Share any important details that could affect a user's experience or transaction.
Trust and Security First
Put trust and security first in all transactions and interactions. Report any suspicious or harmful behaviour to platform administrators immediately.
Follow the Law
Comply with all local, state, and federal laws and rules. Avoid any illegal activity, including the exchange of restricted items or services.
Clear Communication
Communicate openly and clearly with other users. Respond quickly to messages and questions about transactions.
Privacy Protection
Respect others' privacy and avoid sharing personal information without permission. Share only the details needed to arrange parking, and use Parksy messaging if you prefer not to share your phone number or email. Never share passwords, payment card details or verification codes. Watch for scams, such as urgent requests for payment or links you don't recognize, and report any suspicious requests to platform administrators.
Quality and Accuracy
Ensure items or services are as described. Clearly mention any flaws or issues in listings.
Fair Pricing
Set reasonable and fair prices for items or services. Do not overcharge or take advantage of users in need.
Community Building
Support the community by providing helpful feedback and suggestions. Help create a welcoming and supportive space for all users.
Prohibited Content
Avoid posting or sharing offensive, explicit, or rule-breaking content. Report any inappropriate content or behaviour to the platform administrators.
Account Responsibility
Keep your login information secure and report any unauthorised access. Do not create multiple accounts for dishonest purposes.
Continuous Improvement
Stay updated on any changes to community guidelines and platform policies. Share feedback with platform administrators to help improve the community. These guidelines serve as a foundation, and our administrators regularly review and update them based on user feedback and the community’s evolving needs. Following these guidelines helps build a positive and trusted sharing community.
When Something Goes Wrong
Most problems between drivers and parking providers are simple mix-ups: a gate code stops working, a car stays longer than agreed, or a payment arrives late. A calm message and a clear written record fix most of them. These steps apply to every member, whether you rent a space or rent one out.
Five Steps to Sort It Out
- Talk to each other first. Send the other member a short, polite message that says what happened, when, and what you would like to happen. Give them a fair chance to reply. Most problems end here.
- Keep a record. Take dated photos of the space, your car and any signs. Keep your agreement, receipts and every message. If you agree something by phone, send a short message afterwards that sums it up.
- Use the dispute steps in your kit. Parking providers can open the dispute steps in their free Parking Provider Kit. The rental agreement in the kit is the reference point, and it shows the small claims route for your country.
- Message Parksy. Ask Parksy AI at any time to help you both talk it through, or message a real person from the contact page or the help bubble (the Help tab in the Parksy app) by WhatsApp, Messenger, SMS or email. We reply within 24 hours, usually much sooner.
- Take it further if you need to. For anything serious, get your own legal advice or contact the consumer affairs, fair trading or ombudsman service in your country. If it is still not resolved, you can go to the small claims court or tribunal where you live.
Our step by step guide to parking disputes lists the official routes country by country.
Common Problems and Fair Outcomes
The Parksy Fair Parking Guidelines are the outcomes we encourage members to agree on. They are guidelines, not rulings, and Parksy does not enforce them.
- The space is taken, or the parking provider does not show: a full refund of what was paid.
- The gate, key or code does not work: a refund for the affected time, or a quick fix.
- The driver overstays: the driver pays pro rata for the extra time.
- Damage to a car or a property: photograph it straight away, then agree in writing who pays. Our free car accident report helps you record the details.
- A disagreement about payment: check what your agreement says, then write down the amount you both accept and the date it will be paid. If you paid by card, your card provider may have its own dispute process.
- Towed, clamped or fined while using a space: photograph where you parked and any signs, and message the parking provider, who may need to confirm you had permission to park there. To find a towed car, contact the local police or council. To challenge a fine, follow the appeal steps on the notice, and use our Appeal Calculator to see how strong your case looks.
- A garage or car park problem (overcharge, lost-ticket fee, barrier failure): use the operator's own complaints process first.
Parking providers whose renter stops paying or will not leave should read how to revoke parking access and check local rules before having any car moved.
If Someone Threatens or Harasses You
Stop the conversation and leave the area if you need to. If anyone is in danger, or you think a crime has happened, contact your local emergency number or the police first. Then report the member to us with screenshots of the messages. Threats, abuse and harassment break these guidelines.
Scams
Never pay for a space you have not seen, and be wary of anyone who pushes you to pay off-platform in a hurry. If you think you have been scammed, contact your bank or payment provider straight away, report it to your national scam or fraud reporting service, and tell us. The Safety Guide lists the common tricks and where to report them.
What Parksy Can and Cannot Do
Parksy lists parking and connects members. We are not a party to arrangements between members, and members pay parking providers directly, so we do not hold, refund or recover money between members, and we do not decide disputes.
We can help you understand your options, point you to the right official service, and review reports about listings and members. We can remove listings and restrict or close accounts that break these guidelines or our Terms of Service. We share information with the police or other authorities only where the law requires it, as our Privacy Policy explains.
Parksy gives general information only. It is not legal advice, and VIP is a help service and membership, not insurance.
Extra Help for VIP Members
VIP members get a real person to help with next steps when they are fined, towed, clamped or cannot find their car. Help from a real person starts the day you join, and towed or clamped rescue starts after a 30-day wait.
Report a Listing or a Member
Every listing has a Report Listing link near the bottom of the page. Use it if a listing looks wrong, is a duplicate, no longer exists or does not answer. To report a member, message us with their name or a link to their listing, what happened, and any screenshots. A person from the Parksy team reads every report.
Parksy is not a party to arrangements between members and does not decide disputes. This section is general information, not legal advice. See our Terms of Service.